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Terms & conditions

Terms & conditions


Welcome to DTWOU (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website, (“the Site”), and your interactions with us. By accessing the Site and using our services, you agree to comply with these terms and conditions. Please read them carefully.

Personal Information Collection

As part of the registration process on the Site, DTWOU may collect personally identifiable information about you, including:

  1. Name (first and last name)
  2. Alternate email address
  3. Mobile phone number
  4. Contact details
  5. Postal code
  6. Address
  7. Information about the pages on the site you visit/access
  8. The links you click on the site
  9. The number of times you access the page
  10. Any such browsing information

Please review our Privacy Policy for more details on how we collect, use, and protect your personal information.

Shipping Policy

  • Shipment Processing Time
    All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
  • Shipping Rates & Delivery Estimates
    Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.
  • Customs, Duties, and Taxes
    DTWOU is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
  • Damages
    DTWOU is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Payment and Logistic Partner Information

We offer multiple payment methods, including Credit Card, Debit Card, Net Banking, Paytm Wallet, PayU Money, Visa, MasterCard, Maestro.
All orders are delivered using company-owned branded delivery vans. Our logistic partner is Shiprocket.